IT Service Engineer – Tier III

  • Prague, Czech Republic
  • Full-time
  • IT-department
  • Scope of role

    • Perform internal Tier III support by dealing directly with 2-nd Level support or IT team members
    • Provide quality, timely and accurate support of any issues within defined areas of responsibility

    Responsibilities

    • Troubleshooting issues beyond the tier-2 employees
    • Partly be involved in the development process
    • Work on complex problems where analysis of situations requires in-depth evaluation of factors
    • Perform ad hoc analyses and tasks as assigned
    • Be involved in the process of bug fixing as a developer

    Required skills

    • Technical and analytical skills
    • A willingness to learn new technologies and to obtain technical certifications
    • Few years programming experience at least with one of next scope: PHP, C#, any other OO programming language (Java, C++ ..)
    • Few years experience with SQL (TransactSQL is an advantage)
    • A logical mind
    • Organisational skills
    • Read technical documentation in English language
    • Work well under pressure
    • Interpersonal and communication skills
    • Problem-solving skills
    • Patience
    • Attention to detail
    • Work as part of a wider team
    • Russian language – speaking fluently

    Personal qualifications

    • Ability to multi – task and stay organized in a dynamic work environment.
    • Maintain a professional manner at all times.
    • Enthusiasm for continual learning
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